Britam Customer App & PortalBritam Customer App & Portal

Britam sought to unify its digital ecosystem by establishing a single design language that would standardise customer experiences across insurance and investment products while accelerating digital product delivery through an enterprise design system.

We established Britam's enterprise design system and led the end-to-end UX process, including user research, stakeholder workshops, journey mapping, information architecture, wireframing, prototyping, and UX/UI design. The customer application was subsequently developed in Flutter using the design system to ensure consistency across web and mobile experiences.

The initiative established a single source of truth for Britam's digital products, delivering a consistent customer experience, accelerating design and development, strengthening brand consistency, and creating a scalable foundation for future digital platforms across the organisation.